Could Your Veterinary Practice Be More Efficient?

Could Your Veterinary Practice Be More Efficient?

Running a veterinary clinic is a ton of work. Seeing dozens of pets each day, filing paperwork, and scheduling appointments takes a toll on you and your staff. Add in communication with pet owners and you may feel overwhelmed. 

Customer Relationship Management software can simplify many tasks to reduce strain on you and your front office team. Here’s a few things CRMs can make easier:

• Sending Appointment Reminders

Scheduling is no small feat—a balancing act of coordinating appointments with the vet and pet owner’s availability. Missed appointments throw off your schedule and cost money! Reminding pet owners manually requires pricey mailers or listing and calling the owner of each pet’s upcoming visit—which gets exhausting fast! CRMs remove this burden from your front office, syncing with your schedule and automatically reminding pet owners of their pets’ appointments so you can “fire yourself” from the task of manually reminding your clients and lower your broken appointment rate instantly.

• Confirming Appointments 

When a pet owner approves an appointment from a digital reminder, CRM software will automatically confirm the date and change the status right in your PIMS. An additional confirmation can be sent to your email so you can keep track of appointments without checking your dashboard.

• Completing New Pet & Client Forms in Advance

The first appointment with a new practice can be very stressful for both the pets and their parents—it’s jarring to enter an office full of strangers and immediately be handed paperwork demanding a lifetime of medical history. CRM software makes life easier for new customers by giving them the ability to complete their pet’s medical history via a website or email in advance. Your office staff gets the information they need and your customers have one less thing to worry about on their first visit.

CRM software helps simplify your day-to-day operations, freeing up time for you and your office staff. Plus it can save money and help your clinic recoup lost revenue. Selecting the correct CRM solution for your practice should take some careful consideration, but with the right software you can reap all these office efficiency benefits and more.